TDM has launched its next-generation Resolve Platform, which combines the technology solutions distributor’s human expertise in guiding clients through the complexities of voice, telecom, IT and cloud transformation with AI-driven automation. The objective is to help organizations optimize technology performance, costs and decision-making.
The enhanced Resolve Platform features AI “digital teammates” that work side-by-side with TDM’s human experts to automate contract review, real-time inventory tracking, supplier decision analysis and invoice validation. Integrated with platforms such as Salesforce and ServiceNow, Resolve delivers real-time visibility and operational intelligence across the technology lifecycle, said the TSD.
“At TDM, we believe true innovation happens when technology enhances, not replaces, human capability,” said Chris Torbit, managing partner at TDM. “Resolve represents the next evolution of operational excellence. By combining automation and AI with our experienced human team, we are delivering speed, accuracy, and insight our clients have never seen before.”
The AI-integrated lifecycle framework of TDM Resolve spans the full spectrum of technology operations including procurement and inventory management (automated serviceability, supplier analysis, contract flagging and asset visibility to streamline sourcing); managed services and connectivity (real-time serviceability, order input, monitoring and updates); technology expense and asset management (intelligent cost allocation, invoice validation and bill-pay automation to enhance compliance and control); and operational intelligence (continuous AI-driven recommendations for technology choices, optimization and performance improvement).
TDM Resolve is now available to clients nationwide.
