SANDY, Utah – Telarus, Inc., a telecom master agent and patent holder of real-time carrier quotes, announced the launch of RedCarpet; a partner support team that provides pre-sale and post-sale support for all CenturyLink, AT&T, Verizon and complex sales above $10,000 per month. The service, in beta for 2012, is now available to all Telarus partners.
“Enterprise sales opportunities bring with them a whole new set of challenges for our partners,” said Robert Butler, vice president of sales for its Western region. “Our seasoned RedCarpet staff has decades of experience that they leverage to help our partners find the best-fit suppliers for each individual situation.
“On the back-end, the project team manages enterprise orders to ensure that the contracted services are delivered accurately and on-time. Since our partners can’t earn revenue until the service is turned up and billing, having a team of professionals making sure their orders provision quickly is key to increased partner profitability,” Butler said.
The RedCaret team is led by Doug Miller, director of complex sales. Miller has provisioned large sales for Telarus for more than 3 years and for CenturyLink – formerly known as Qwest – for 10 years.
The RedCarpet team provides the Telarus partner community with regular updates on its large orders and meets with the respective carriers regularly to ensure each aspect of the setup goes smoothly. When an order shows signs of delay or error, the RedCarpet team automatically escalates the issue to the carrier and in most cases has direct access to the individuals working on the account setup.
“We are thrilled to bring all of our carrier knowledge and experience in project management to our valued partners,” Miller said. “We have already managed several enterprise deals this year and they have all gone extremely well. On a few occasions we were able to intervene without our partner even knowing anything was wrong.
“At the end of the day, our job is to make all involved parties look good and to speed up commission payments to our partners through on-time installations,” Miller added.
“Our RedCarpet group is a key part of our long-term strategy,” said Lance Akins, vice president of sales for the company’s East region. “Telarus has generally been viewed as a technology company, but our message to the market is that we have tremendous people behind the scenes who can really make a difference. To our delight, the plan is clearly yielding fruit as our funnel of enterprise sales opportunities continues to scale.”
Telarus partners who use the RedCarpet team on any of their opportunities do not sacrifice a commission reduction when compensation is received. To take advantage of RedCarpet complex sales team value, contact Justin Chugg at 877. 346.3232 for more information.
