Telarus, a voice and data master agent, is preparing to launch an enhancement to its circuit monitoring offering. Partners will have access to a paid monthly service that monitors for outages.
Utilizing VXSuite probes on the east and west coast, the Telarus network operation center will monitor the circuits by testing at regular intervals. In the case of an outage, the team will contact the provider, open a ticket, use best efforts to speed resolution and communicate with appropriate parties progress updates and ticket closure.
With an end-user price tag of $20 per month, ticket resolution was created for agents who want all the advantages of selling with VX but don’t want the work of 24/7 response and resolution. Agents will earn $5 in commission per subscription.
“Many partners have discovered VXSuite is a sales differentiator, but realize with this comes additional work to provide value to the customer,” the company explained. “One question we have received is, ‘Where will the outage alarms will be sent?’ Currently the alarm notifications are sent to either the customer or to the partner. While some partners see this as a great opportunity to serve their customer, others are not prepared to handle these emergencies.”
Telarus stressed that this is not an service level agreement. While Telarus is monitoring and acting quickly in the case of an outage, the carrier will still follow their SLAs, and Telarus will be limited by its response and engineering response to the problem.
