Master agency Telarus Inc. has signed a deal with inContact, a cloud contact center solution provider, to “re-launch” the relationship between the two, deepening the engagement between the two companies and re-upping their existing contract.
The two have had a distribution agreement in place since 2005. “During the past few years, both of our companies have undergone dramatic change and growth,” said Jon Heaps, vice president of sales for inContact. “This new agreement reflects the desire of both sides to chart a new future together. We have a stronger product, a stronger sales support structure and a stronger channel than we did just a few years ago.”
inContact’ cloud contact center software being used by more than 85,000 customer service agents worldwide, and is focused on optimizing the cost and quality of customer interactions.
“The level of support that our partners receive from inContact’s technical experts is second to none,” said Lanny Gray, vice president of business development for Telarus. “Their commitment to helping our partners engineer and present contact center solutions to end-users is helping us win a lot more business. We are thrilled to be closely aligned with them and look forward to selling more of inContact’s solutions.”