Telesystem Launches Omni Channel Contact Center Service

Telesystem has introduced a new way for businesses to combine all of their key communications channels, including voice, SMS, email, and chat, into a single, highly scalable cloud platform.

The new contact center as a service (CCaaS) solution from Telesystem enables customers to reach out on their preferred channel. It also streamlines operations, management, and administration, lowering the total cost of ownership.

What’s more, Telesystem’s Omni Channel Contact Center allows businesses to utilize advanced features like interactive voice response (IVR), automatic call distribution (ACD), and outbound campaigns, for a price comparable to that of a traditional voice-only contact center. Best of all, the cloud-based contact center is switch agnostic and can be layered on top of existing infrastructures and configured with concurrent licenses for a lower total cost of ownership compared to named-user plans.

The simplicity delivered by the Omni Channel Contact Center will allow businesses to provide the best service to their customers, valuable business intelligence to executives, and a user-friendly solution for agents for greater productivity and improved customer experiences.