TeleTech, Verint Partner on Workforce Optimisation

TeleTech Technology (includes eLoyalty and TSG) and Verint Systems Inc have entered into a strategic partnership.

TeleTech Technology will provide Verint’s end-to-end suite of Enterprise Workforce Optimization (WFO) solutions as part of its cloud and premise contact center portfolio. Verint’s Enterprise WFO suite will be hosted within TeleTech Technology’s high availability data centers and seamlessly integrated into its comprehensive cloud contact center offerings.

TeleTech Technology will OEM the complete Verint Enterprise Workforce Optimization suite, which includes unified solutions for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics. Using the comprehensive suite, organizations can capture and analyze customer interactions, journeys and sentiments to enhance the quality and security of interactions, drive deeper engagement with customers and employees, enhance internal processes and compliance, uncover business trends, and heighten overall productivity and performance.

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