Unified Office is extending its award-winning communications and analytics service offerings to the dental industry with the Total Connect Now Dental Management Suite (TCNDMS), a highly reliable, always available voice communications system with unique integrations into leading dental practice management software platforms such as Dentrix, Opendental and Eaglesoft.
Unified Office also enables dental practices to easily create and modify unique workflow choreography and to create a virtual office communications environment, supported by performance analytics and automated appointment confirmation and scheduling. All of this is delivered in the form of a managed service.
What’s more, dental office staff can now easily forward calls to different locations at various times of the day in order to keep up with their mobile workforce as they move between multiple offices. TCNDMS also provides a centralized administration solution for communications systems that can be accessed from any device or location.
“The dental industry landscape is undergoing rapid change, the pace of which is largely unprecedented,” said Ray Pasquale, founder and CEO of Unified Office. “Dentists live in a highly competitive marketplace. For example, consumers have come to expect a one stop shopping experience where they receive all the services they need from a single dental practice. We also live in a real-time world today where consumers expect immediate attention. Missing an inbound call or putting someone on hold or even worse, putting them through to voicemail can result in missing a new patient opportunity or an appointment from an existing patient, both of which can result in lost revenue opportunities and potential reputational harm.”
“We are so happy to have found Unified Office,” said Dr. Daniel Fanikos, DMD, Fanikos Salib Dental Care. “At Fanikos Salib Dental Care we are obsessively dedicated to delivering the highest quality care to our patients. Similarly, Unified Office listens to our problems and then develops concrete, customized solutions that meet the unique needs of our rapidly growing practice. We are very pleased with the high reliability and high quality of their business communications services in addition to the superior customer support we have received from Unified Office. Because we don’t have to worry about the reliability and quality of our communications services, we are able to focus more on the overall effectiveness of our practice so we can continue to deliver the highest quality of care and customer service to our patients. Thank you, Unified Office!”
Dental practices will benefit from the following features:
- Uniformity of services, so that staff members can easily bring their offices with them, wherever they happen to be on any given day;
- A hybrid, on premise and cloud-based solution;
- Business continuity to eliminate downtime;
- Automated notifications and scheduling;
- Superior, around the clock customer service;
- Integration with best-in-class dental practice management software;
- Rapid installation of services without interruption;
- Cost savings, by eliminating the need for costly legacy T1 lines and/or MPLS circuits; and
- A single end-to-end managed service solution provided by one vendor.
Unified Office’s core mission is to help businesses of all types to monetize communications services and solve unique challenges. Unified Office does this by providing reliable, high quality, business class, voice communications and simple and elegant, easy-to-use services and applications. These services are supported by real-time performance analytics and automated notifications for appointment confirmations and scheduling.
Unified Office will exhibit this new offering at booth 333 at the Southwest Dental conference Sept. 6th through 8th, 2018 in Dallas.