UPSTACK, a digital infrastructure platform, announced the acquisition of Performance Networks, a telecommunications consulting company out of Denver. Financial terms were not disclosed.
Performance Networks specializes in sourcing and managing complex telecom networks, primarily for large enterprises. The company’s consultants deliver CX at all stages, including requirement analysis, design, vendor selection, contract negotiation, project management, billing and ongoing account support.
Its team will become part of UPSTACK, with founder and president, Shawn Nus, joining the company as a partner.
“Performance Networks’ commitment to customer experience and client success is an excellent fit for UPSTACK,” noted UPSTACK founder and CEO, Christopher Trapp. “Shawn Nus has built a company that thrives on forging deep customer relationships and supporting clients with the highest quality of care. We’re excited to welcome Shawn and the Performance Networks’ team to UPSTACK’s growing organization.”
“Nurturing our relationships and building customer confidence have been keys to our success,” said Nus. “Our clients trust us because we’ve always been there for them through the years, and they can depend on us to continue supporting them with best-in-class solutions and high-quality customer care.”
UPSTACK is backed by a team of technology experts as well as processes and resources, such as project management, quoting tools and a customer portal for status and inventory, which will further enhance CX for Performance Networks’ clients.
“Joining UPSTACK gives me the peace of mind that my customers are well taken care of,” said Nus. “UPSTACK has developed an integration plan so I can continue to advise my customers, hold their hands through the process and ensure their needs are met. I’m confident they will find a happy home with UPSTACK’s all-star team.”
For more information about UPSTACK’s agency investment program, contact partners@upstack.com. To explore a partnership with UPSTACK, click here.
