Verint Systems has added automation and artificial intelligence capabilities to its Workforce Management (WFM) solution. Users can now use voice-controlled digital personal assistants, and automatically perform schedule-related tasks from their mobile devices.
A mobile application, WorkView, can be used to provide improved automated schedule control. The solution provides automated approval of schedule changes, so employees can find available shifts, while the solution automatically approves swaps and picks-ups based on the business’s rules. It provides support across the customer journey on the devices users like to use, as its cross-platform functionality allows it to be used across iPhone and Android devices.
The platform also supports internal communities, employee surveys, and gamification features, and, with the addition of artificial intelligence-based user interface capabilities, third-party digital personal assistants can be used with Verint’s automated Workforce Management. The artificial assistants can communicate the structure of the work schedule, so they can tell when the employees need to be at work, provide info on their work content and manage their break times.