Windstream Enterprise has released a web-based chat functionality for its proprietary OfficeSuite UC Contact Center Services (CCS) solution.
According to the company, the cloud-based solution empowers contact centers to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal.
OfficeSuite UC CCS with live chat delivers benefits to both contact center agents and supervisors. For example, managers can monitor, coach, and answer chat messages on behalf of the agent. The solution supports up to six simultaneous chat sessions per agent, as well as the ability to handle voice calls and chat sessions at the same time.
