Windstream Warns Customers of the Imminent Switch to 10-Digit Dialing

Windstream‘s local telephone customers in the 270 area code (i.e., Kentucky’s western counties) will need to dial the area code in addition to the seven-digit telephone number when placing local calls, starting Feb. 1. The requirement to use 10-digit dialing is due to the recently approved 364 area code, which will cover the same geographic area as the 270 area code.

The change became necessary because the supply of new phone numbers using the 270 area code is being exhausted. Windstream notified customers about the move to 10-digit dialing through bill inserts last fall and again this month.

Customers who fail to dial all 10 digits for local calls will hear a recording telling them to re-dial beginning Feb. 1. Windstream can assign numbers with the 364 area code for new telephone lines or services beginning March 3.

Some automatically dialed calls, such as life-safety systems, alarm and security systems and call forwarding settings, may require reprogramming to include the new dialing procedure. PBX equipment also may need to be reprogrammed.

The switch to 10-digit dialing will not affect the cost of local phone calls, the company emphasized. Long-distance calls are unaffected by the new area code. Callers need to dial 1 plus the area code and seven-digit telephone number whenever placing long-distance calls from the 270 or 364 area code. Emergency calls to 911 also remain the same and do not require the area code.

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