UC solutions provider Yeastar announced the launch of live chat and Facebook Messenger in the latest updates to its P-Series phone system. These channels are expected to strengthen the capabilities of Yeastar’s contact center solution, which already encompasses WhatsApp and SMS.
Live chat offers customers a direct line to vendors through a real-time chat interface. With Yeastar, businesses can implement a chat widget on their website that has customizable styling options to align with their branding. Customer inquiries will be directed to a central inbox on Linkus UC Clients, where agents can manage interactions from various platforms. Additionally, chats can be upgraded to phone calls, providing free consultations that help turn website visitors into potential leads.
The integration of Facebook Messenger, meanwhile, enriches the customer service toolkit by allowing businesses to connect with their audience where they already are – on one of the world’s most popular social media platforms with over 1.3 billion global active users.
“Integrating live chat and Facebook Messenger into our contact center solution aligns with our vision and is a major milestone in Yeastar’s CCaaS roadmap,” said Arya Zhou, head of global sales, Yeastar. “As contact centers take on a broader role, businesses must adapt and equip themselves with essential tools for delivering omnichannel customer service. Going forward, we will continue to provide more communication options to help them excel and differentiate themselves in the market.”
Click here for Yeastar’s channel program.
