Zoom Video Communications Inc. announced an agreement to acquire Solvvy, a conversational AI and automation platform for customer support. Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work to capitalize on opportunities in contact center and customer support.
The Zoom Contact Center is an omnichannel contact center platform optimized for video with a robust suite of channels, such as video, voice, SMS, and webchat, in a single, user-friendly experience. Adding Solvvy’s proprietary technology will broaden Zoom Contact Center’s offering with scalable self-service and conversational AI.
With Solvvy, Zoom Contact Center customers will benefit from an automated, integrated, and easy-to-deploy contact center that helps answer end-customers questions and solve issues faster, improves the overall customer experience, and drives operational savings.
“The nature of customer experience is transforming fundamentally, as enterprises increasingly need to deliver exceptional, personalized, and effortless customer experiences. Solvvy understands this shift and is the ideal platform to enhance our Zoom Contact Center offering,” said Velchamy Sankarlingam, president of Product and Engineering at Zoom. “Solvvy’s differentiated AI and machine learning technology, deeply talented team, and an easy-to-deploy solution will help accelerate our roadmap to creating a concierge-level experience for customers worldwide.”
Solvvy’s CEO and co-founder Mahesh Ram added, “Zoom is poised to redefine the contact center category with its unique combination of unified communication and customer experience. Zoom’s Contact Center brings the same level of scalability, simplicity, and respect for the end-user, making Zoom the premier communications platform for businesses worldwide. When combined with our modern tech stack, talented team, and AI expertise, we believe we can fundamentally transform the customer experience. The benefits of Zoom’s deep technical expertise, industry-leading platform, and global reach will further scale the impact we have on our customers and serve new ones.”
Zoom Contact Center was born in the cloud and built for scale to support businesses of all types and sizes.
More information about Zoom Contact Center can be found on the Zoom blog.
