Zultys has released a new white paper that explores how AI receptionists extend the value of unified communications (UC) and create new revenue opportunities for partners.
AI is playing a significant role in the UC purchasing cycle, as customers look to integrate intelligent voice services into their communications environments. Organizations across all industries are now leveraging AI receptionists to lower operating costs, improve customer experience and streamline complex workflows.
For channel partners, AI receptionists provide an opportunity to address growing customer demand for intelligent voice services and support customer retention in today’s competitive and evolving market.
In addition to providing an overview of AI receptionists, the white paper explains their business value — including how they enhance CX, where they offer the greatest value and specific use cases where they are improving customer outcomes. It also provides actionable conversation starters to engage customers. Readers will find proven discovery angles and questions designed to uncover common pain points and guide productive conversations.
“For technology advisors, our AI Receptionist product gives them a very practical way to bring AI to their customers by solving a problem every business understands — making sure every caller gets a fast, helpful response,” said John Osgood, Executive Vice President of Sales and Marketing at Zultys. “It does far more than simply answer the phone. It can engage callers 24/7, communicate in multiple languages, connect with the business applications customers already use, and when a call needs to go to a live person, give that agent the context to pick up the conversation without making the caller start all over again.”
The white paper helps position Zultys’ new AI Receptionist solution, an intelligent voice agent that seamlessly integrates with the Zultys UC platform to enable natural, conversational interactions.
