2600Hz has unveiled a next-gen call center solution.
Call Center Pro (CCPro) offers an intuitive and seamless call center experience and gives SMBs the ability to transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, and untapped integration capabilities.
CCPro is a high-end yet affordable solution that allows SMBs to quickly modernize their call center capabilities and amplify collaboration across various business communication tools. Paired with KAZOO’s advanced UCaaS/CPaaS APIs, call center optimization can be reached in each and every business, the company says, each creating an unparalleled experience for their customers.
Not only does CCPro tackle everyday call center needs (Dashboards, quality monitoring/management, skill based routing, eavesdrop/whisper/barge, etc.) but it can be easily personalized through business intelligence (BI) to create a custom experience between a caller and the business.
To elevate the experience even more, 2600Hz has partnered with Xarios Technologies to further amplify reporting and analytics. With Dimensions by Xarios, CCPro users will have powerful historical and real-time call data needed to ensure the highest level of call center productivity.