8×8 Inc., an integrated cloud communications platform, has been named a leader in the IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment. 8×8 was recognized in the areas of innovation, offering strategy and implementation. 8×8 also was recognized as a leader in the 2021 IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment.
The 8×8 integrated cloud communications and contact center product enables organizations with a distributed workforce to connect, collaborate and engage from anywhere with enterprise-grade reliability and quality of service.
8×8 Work includes voice communications, team chat and video meetings in a single unified application for desktop and mobile devices, offering seamless communications and collaboration that enables workers to move from a group chat to a private conversation, or from a call to a video meeting at the
The company also offers full Public Switched Telephone Network (PSTN) replacement services and global calling plans in 42 countries across six continents. This allows multinational organizations to consolidate and administer their communications infrastructure globally, providing users with access to local or toll-free numbers, short-code dialing, and emergency services to comply with local laws and regulations.
In addition, 8×8 Voice for Microsoft Teams allows Microsoft Teams users, including contact center agents, to make and receive PSTN calls using the native Microsoft Teams app with direct routing from 8×8.