Vyopta, a collaboration intelligence company, has added support for RingCentral Office Phone, a Gartner UCaaS Magic Quadrant Leader.
Vyopta offers an intuitive, unified approach to monitoring and analytics across collaboration services, including RingCentral’s voice-calling experience. Vyopta’s collaboration performance management (CPM) platform helps accelerate rollouts of new technologies, simplifies troubleshooting and reporting, and improves user experience.
“RingCentral usage has grown during the pandemic as organizations looked to UCaaS solutions for their collaboration needs,” said Jonathan Sass, Vice President of Product for Vyopta. “We will continue to expand the breadth and depth of our coverage to help organizations ensure an exceptional collaboration experience for end-users while optimizing collaboration and business outcomes.”
Vyopta’s support for RingCentral provides:
- Real-time data for RingCentral Office Phone call logs alongside other call and meeting platforms
- Automated proactive alerting on concurrent call usage, dial-outs (emergency, toll-free and international numbers) and disconnect issues
- Visibility into isolated incidents and systemic issues for quicker troubleshooting
- Actionable insights that track audio usage across hard and softphones as well as utilization by the user (most active and inactive, by department or location, and more)
