Splashtop, a global leader in secure remote access and support, announced a partnership with SysAid, a provider of AI-Native enterprise and IT service management (ITSM) solutions.
Through this partnership, Splashtop’s remote support technology is integrated into the SysAid platform, expanding capabilities for IT teams and enabling faster, more efficient issue resolution.
The integration with SysAid Copilot allows technicians to initiate secure attended and unattended remote support sessions directly from within SysAid service desk tickets, eliminating the need to switch tools or workflows. By combining Splashtop’s high-performance, enterprise-grade remote access capabilities with SysAid’s AI-native approach to service management, IT teams gain a more seamless way to diagnose, access, and resolve issues while maintaining operational visibility, administrative control, and strong security throughout the support lifecycle.
Remote support sessions are initiated through AI-driven workflows, orchestrated by SysAid Copilot. The platform can identify affected devices directly from ticket context or through its AI-driven Asset Manager when details are missing.
Over time, Copilot learns from previous tickets to automatically suggest remote support and generate a secure connection link, removing manual steps and helping IT teams lower mean time to resolution (MTTR) and improve customer satisfaction (CSAT).
The SysAid–Splashtop integration is now generally available to SysAid customers.
