Reinvent Telecom today announced the launch of REVIVE, a unified digital command center for partners to manage their Reinvent-powered technology businesses.
As the operational foundation of Reinvent’s technology ecosystem platform, REVIVE gives partners a centralized way to manage customer accounts, access solution information, monitor services and support ongoing customer needs through a single digital command center.
REVIVE reduces the complexity of working across disconnected tools, vendors and systems, helping partners streamline operations, improve visibility and scale their technology businesses.
“REVIVE is central to Reinvent’s strategy to become the platform that brings the technology ecosystem together for our partners,” said Justin Catlett, president and CEO of Reinvent Telecom. “Our partners are expanding beyond traditional communications into a broader set of technology services, and they need one place to manage that complexity. REVIVE gives them a single platform experience that helps them operate more efficiently, deliver more value to their customers and scale more profitably.”
With REVIVE, Reinvent partners can:
- Centralize customer management: Manage customer accounts, solution details and service activity through one Reinvent-owned platform.
- Access solution information faster: Find the information they need to quote, manage and support Reinvent-enabled technologies.
- Monitor services more easily: Gain visibility into active services, service health and customer solution status from a unified interface.
- Support customers more effectively: Track support needs and ongoing service activity with less manual coordination.
- Scale across Reinvent’s technology ecosystem: Use one platform experience as Reinvent continues to expand its solutions, workflows and partner capabilities.
“REVIVE was built to simplify the way partners engage with Reinvent’s expanding technology ecosystem, including cloud communications, contact center, managed security and managed network solutions,” added Gabriel Marcos, head of product at Reinvent Telecom. “REVIVE brings customer data, solution information, service management and support workflows into a single platform experience, giving partners the visibility and control they need without forcing them to work across disconnected systems.”
REVIVE is available now to Reinvent partners.
