The Edgartown Harborside Inn has selected Unified Office’s Hospitality Management Suite to modernize operations, streamline staff workflows, elevate the guest experience and provide new revenue sources.
Unified Office’s Hospitality Management Suite utilizes intelligent automation and real-time analytics to provide a centralized operating system for hotel communications. It connects guests, staff, and management through a seamless, intelligent platform that replaces fragmented legacy systems and increases employee productivity.
The suite also features a patented in-room concierge portal that empowers hotel operators to promote local attractions and partner services, generating high-margin passive revenue opportunities. In addition, the platform delivers integrated voice communications and seamless in-room ordering capabilities, increasing operational efficiencies while creating a five star overall guest experience.
“Today’s hotel guests demand instant responsiveness, frictionless service, personalized engagement, and seamless end-to-end digital experiences. Unified Office’s AI-powered platform enables the Harborside Inn to not only meet these evolving expectations but exceed them by transforming its communications infrastructure into a powerful competitive advantage,” said Ray Pasquale, founder and CEO of Unified Office.
The in-room Hospitality Concierge portal refers guests to hotel services and amenities such as spa services, events and local attractions through the phone or tablet in their rooms. It generates passive revenue from local vendor-sponsored advertising and commissions from service providers, such as restaurants and tourist venues. It features self-ordering functions for room service, housekeeping, and other services that increase staff effectiveness.
The platform integrates with leading hotel property management systems and messaging services to provide full customer visit, booking, and preference details with each incoming call along with other productivity tools. Hotel managers can also use the system’s analytics for an at-a-glance view of customer service responsiveness in real-time for pending guest requests for housekeeping, front desk, room service, and other guest service offerings.
