Momentum, a leading global managed services provider, has expanded its Microsoft Teams Operator Connect service to 27 countries across Europe.
Customers now have a unified path to Teams voice spanning North America and Europe, with phone numbers managed natively in the Microsoft Teams Admin Center.
Built on Momentum’s European infrastructure following its acquisition of Horizon, the new service mirrors Momentum’s domestic Operator Connect, making it straightforward to standardize Teams voice across regions.
Key capabilities include:
- Native Teams Admin Center integration: In-country DIDs across 27 European countries push directly into the Teams Admin Center for unified number management.
- Resource account and reserve DIDs: Purpose-built number types support call queues, auto attendants and reserved capacity, configured natively in Teams.
- Mixed-region flexibility: A single Teams tenant can combine Operator Connect Europe, domestic Operator Connect and international Direct Routing without forcing standardization.
- Managed or unmanaged options: Customers choose the level of Momentum support that fits their operations.
“Customers running Microsoft Teams across Europe have wanted a truly native voice experience: the same admin simplicity they get in North America, without bolting on a separate vendor in every market,” said Rick Garcia, EVP, product and marketing at Momentum. “With Operator Connect now live in 27 European countries, they get exactly that: numbers provisioned directly in the Teams Admin Center, call queues and auto attendants configured natively, and one consistent operating model across every region they do business in.”
