NiCE recently announced a significant expansion of its long-standing partnership with RingCentral, a global leader in AI-powered customer engagement.
Under a new multi-year agreement, NiCE will resell RingCentral’s UCaaS solution, RingEX. In addition, the companies have extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.
With this expansion, the partnership becomes fully bi-directional: RingCentral continues to bring NiCE’s enterprise-grade CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral’s market-leading UCaaS platform to organizations seeking a single, tightly integrated customer experience and employee communications solution.
Building on more than a decade of collaboration since 2015, NiCE and RingCentral offer a deeply integrated UCaaS and CCaaS platform, connecting frontline contact center agents with back-office experts across the organization, with real-time presence and the ability to bring a subject-matter expert into a live customer interaction in a single click. Together with NiCE’s CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows, delivering more intelligent, connected experiences at scale.
The expanded partnership offerings are available now.
