CallMiner has introduced new capabilities designed to make customer intelligence more accessible and actionable across the enterprise.
The latest CallMiner enhancements include:
- Expanded AI Assist data access: AI Assist can now reason over richer CallMiner data, including scores, measures, attributes, classifiers and quantitative outputs, enabling users to ask more specific questions and receive business-grounded answers based on their customer interactions.
- Evidence-backed intelligence: Research findings can include trends, counts, percentages, comparisons, charts, contact references and supporting examples, helping users validate insights and confidently share recommendations across the organization.
- Redesigned RealTime Command Post: Supervisors can more easily locate in-progress conversations and surface the interactions that need attention first, so they can step in and support agents when it matters most. Live dashboard control, real-time sentiment tracking and AI-generated call progress summaries help keep supervisors and agents aligned.
“Organizations have no shortage of customer conversation data — the challenge is making it easier for every team to understand what matters and act on it quickly,” said Bruce McMahon, Chief Product Officer, CallMiner. “With these latest enhancements, CallMiner is bringing intelligence and augmentation together: helping leaders ask better questions, supervisors coach with more context, analysts validate insights with evidence, and teams respond in the moments that shape the customer experience. That same intelligence is what tells organizations whether their automation is truly working for customers.”
