AireSpring has announced that telecom industry veteran Mike James has joined its leadership team as SVP of customer experience.
James has extensive national and international experience having worked in numerous telecommunications companies in Europe, LATAM, Asia, Australia, the Caribbean, and the US.
Prior to joining AireSpring, he worked at TPx Communications, most recently as SVP customer experience. During his 19-year career there, he played a key role in their evolution to becoming a MSP, which was a key factor in growing their revenue and customer value realization. Mike has also held management positions at Nortel Networks, Sprint PCS, BellSouth Mobility, Optus Communications, Hong Kong Telephone, and Cable & Wireless. Additionally, James is an advisory board Member for the University of California – Irvine customer experience program.
Throughout his extensive career, James has built a reputation for success as an executive in customer experience, sales, account management, technical support, customer care, marketing, training, installation, mergers and acquisitions, engineering, and operations.