The two companies will create a communications cloud ecosystem, combining Avaya’s strengths in contact center and unified communications solutions and services with Tencent’s social communications and broadcast technologies.
The move follows the announcement in March that the Tencent QQ instant messaging application is being integrated with Avaya’s contact center technologies to help companies deliver omnichannel customer experience.
As part of the agreement, Tencent and Avaya will also collaborate on disaster recovery efforts. Avaya provides powerful safety strategies and mechanisms for cloud data centers, helping enterprises avoid IT deployment risks and safeguard data security. Tencent Cloud offers robust disaster recovery mechanisms with remote disaster recovery capabilities that can maintain the stable operation of services and enable 99.99 percent availability of instant communications infrastructure service support. With the support of this technology, Avaya can accelerate the implementation of data disaster recovery and hotline programs.
“We have launched the CCaaS solution ‘A Cloud’ based on the SaaS model. In selecting a subsequent IaaS platform, we will fully cooperate with Tencent Cloud to rapidly implement Avaya cloud communications solutions,” said Ang Rong, general manager of cloud business unit, Avaya. “With Tencent Cloud’s secure, stable and fast cloud computing services, as well as its advantages in communications and big data platforms, we can help enterprises maximize the value of cloud communications.”
“Our stable, secure and fast cloud computing infrastructure services can enable rapid development and deployment of enterprise communications applications and provide strong support for data storage, processing and transmission. The audio, video and communications solutions based on Tencent Cloud will also be aligned to various applications and services within Avaya’s unified communications solution, jointly optimizing the enterprise communications experience,” added Xie Yuefeng, vice president of Tencent Cloud.
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