Avaya to Support American Red Cross

The American Red Cross telecommunications team is working with Avaya to leverage the benefits of mobility and cloud innovation.

To achieve its humanitarian mission and provide assistance to people and communities when they need it most, the Red Cross — as part of its One Contact Center initiative — is migrating 12 separate contact center platforms with differing technologies to the Avaya OneCloud CCaaS cloud-based platform.

This announcement coincides with the migration of the toll-free 1-800-RED-CROSS number and several other mission critical inbound numbers to Avaya Mobile Experience. The goal is to reduce call wait times, and provide agents with additional call data.

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