Applied Voice & Speech Technologies (AVST) has launched the Global Services Program (GSP), and a new support partnership with Nectar Services Corp for unified communications.
GSP offers AVST customers access to a support network of over 200 resellers worldwide and 1,000+ certified technicians. The program includes:
- 24/7 technical support, 365 days a year
- Program management and installation of CX-E solutions
- Remote system monitoring and proactive issue resolution
- Unlimited online technical training courses
Meanwhile, AVST is incorporating Nectar’s unified communications management platform (UCMP) into its services portfolio. It delivers system health and availability for AVST’s CX-E deployments with root cause analysis, contextual monitoring and at-a-glance troubleshooting.
“Our goal is to proactively resolve problems before customers even notice them,” said Dan Ravetto, vice president of support and services at AVST. “With some of our customers fielding nearly two million calls a month, it’s critical that our applications and our support experience continue to live up to their enterprise-class, mission critical standards.”
Added Hardy Myers, AVST president and CEO, “Service and support revenue is a major element of our resellers’ business. The GSP program and our partnership with Nectar Services Corp. reinforce our commitment to provide our resellers with customizable service and support offerings for their growing installed base of multi-site, global customers.”
