Cybersecurity company Barracuda Networks named Ketan Tailor as chief customer officer (CCO). Tailor has over 20 years of leadership experience, and joins Barracuda at a time in which it continues to elevate CX initiatives amidst the accelerated growth of its cybersecurity platform.
“Ketan is a dynamic and visionary leader with a proven track record of building world-class, customer-centric organizations that fuel growth, foster innovation and cultivate long-term loyalty,” said Barracuda’s CEO, Hatem Naguib. “His deep expertise in customer success, support and scaling global operations will be pivotal as we enter our next phase of growth. Ketan’s leadership will ensure that we not only meet the evolving needs of our customers but also continue to exceed their expectations, delivering exceptional value as we expand our global reach.”
Tailor previously served as VP of global support with Ping Identity, where his leadership helped the company scale global operations and enhance customer satisfaction by creating tiered service offerings that provided right levels of engagement and support. He also served as VP of customer success and support, xMatters, and led support operations across the Americas for Sophos.
“This is an exciting time for Barracuda and its partners and customers, and I’m thrilled to be joining such an innovative and customer-focused organization,” said Tailor. “I’m eager to collaborate with this talented team to further enhance the customer experience, drive meaningful growth and deliver even greater value to our customers as we continue to shape the future of cybersecurity.”
