BCN is raising the bar on its commitment to the customer experience through enhancements to the BCN Major Accounts organization.
BCN Major Accounts Advocates provide white glove, concierge-level support for select BCN customers. This support overlays the experience all BCN customers receive through other experience-focused organizations including BCN Customer Service and BCN Care and Repair.
Major Account support addresses key elements of a customer’s experience including initial bill review and ongoing billing inquiries, account inventory management, the addition of key services or locations, and more. Working hand-in-hand with BCN sales partners, BCN Major Accounts Advocates are able to help strengthen relationships through face-to-face engagements at customer-determined intervals.
“I’ve seen first-hand the value that this enhanced level of support adds to my customer’s overall experience,” said BCN Sales Partner Jason Gillaspie of TDM. “It’s one more example of BCN’s commitment to me as a partner, and to ensuring a smooth journey for my customer.”
“A focus on the experience of our Customers is just one of three pillars that make up the BCN Experience,“ said Julian Jacquez, BCN President and COO. “Our commitment to ensuring the best experience possible for our customers, sales partners, and the BCN team across the country has been and will remain a key strategic focus for BCN.”
BCN is 100 percent channel-focused and offers single-source solutions for custom-configured, flawlessly provisioned and meticulously maintained voice, data, wireless, and cloud services based on a portfolio of more than 75 unique underlying wholesale network providers. BCN Sales Partners engage with BCN to design and deploy entire, truly customized solutions from POTS, PRI and broadband, to SD-WAN, 4G wireless backup, security and managed equipment and network monitoring solutions.