Big Ocean Communications, a provider of cloud communications and wholesale origination and termination services, has launched a full-featured hosted PBX platform, in tandem with kicking off its channel partner program.
Big Ocean Communications’ PBX-as-a-service offers a full suite of enterprise-quality communications features for companies of all sizes, backed by dedicated customer service. As a cloud-delivered offering, set-up time is minimal and requires little technical expertise—saving organizations immense overhead in time and labor. Plans are pay-as-you-grow, so companies can scale their capacity up and down as needed, paying only monthly charges and eliminating capex from the equation.
“Whether a business has two lines or 2,000, Big Ocean Communications can deliver a top-caliber voice experience, securely, reliably and cost-effectively,” said Brett Kaye, CEO of Big Ocean Communications. “We have developed this in-house, drawing on our 16 years of deep expertise in the wholesale arena, and have packed it with every voice calling feature you can imagine. We are also incredibly proud of our in-house, white-glove customer support team, which is dedicated to making every business feel comfortable with the solution and providing personalized service.”
Big Ocean Communications hosts all its services within its own data centers, which are fully redundant nationwide. Also, as a custom-built platform designed and developed from the ground up by its own engineering team, Kaye said that Big Ocean’s hosted PBX is more flexible than most and able to accommodate special needs for customers—whether that’s designing a new bespoke feature or enabling integrations with other mission-critical cloud software that may be in place.
To support the launch of hosted PBX, Big Ocean Communications has also debuted a nationwide channel partner program. Offering monthly recurring commissions, the five-tier program is built to provide a home for channel partners of all sizes. For the first six months, all new agents will earn commissions at the highest tier level.
“We are very customer service-oriented, and are there to hold customers’ hands if necessary,” said Kaye. “We’ve been that way for years in our wholesale business, and now, that commitment to service and support will extend to our agent channel. We have a dedicated channel management team, which we are growing significantly, and are developing an agent portal to give our partners access to valuable sales materials and product information on-demand. I could not be more excited for where our company is going, and about our commitment to our partners, which are the lifeblood of this expansion.”
