ServiceNow, which offers an AI platform for business transformation, acquired Raytion to enhance its GenAI‑powered search and knowledge management capabilities on the Now platform.
Raytion’s information-retrieval technology is expected to support unified, real‑time access to business‑critical data across multiple enterprise sources, for a more powerful, efficient and personalized AI search experience on a single platform.
With Raytion’s technology integrated into ServiceNow AI Search, users can find answers without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from enterprise data sources, and allow ServiceNow’s AI Search to provide users with an intelligent search experience from a single entry point. This includes data within ServiceNow and third‑party systems.
“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, SVP, platform and AI, ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone – employees, customers and agents – get the answers they need, when they need them.”
“Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” said Valentin Richter, the founder and CEO of Raytion. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”
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