Cybersecurity solutions provider Sophos announced that Teresa Anania joined the company as chief customer officer (CCO). Anania will help accelerate Sophos’ customer and partner success initiatives, maximizing the value of Sophos’ cybersecurity solutions and services portfolio. This includes MDR services and endpoint, network, email and cloud security.
Anania has over 25 years of experience in leading customer satisfaction and sales growth across public and private sectors, including direct and indirect sales channels. She joins Sophos from Zendesk, where she led post-sales functions, including professional services, customer support, customer service, customer success and renewals. Anania also has experience in scaling post-sales customer engagement for enterprise, commercial and volume segments.
As CCO, she will be responsible for developing a stronger customer-centric culture, working with channel partners and MSPs to deliver a seamless experience for Sophos’ growing customer base of more than 600,000 organizations worldwide. This vision also provides assurance that smaller customers, which are a prime target for attackers, have access to the same security solutions and threat intelligence, a critical overall mission for Sophos in 2024 and beyond.
“Sophos is in an exciting phase of its business growth, and I am eager to bring my career success building positive customer experiences to the company,” said Anania. “Sophos has a stellar reputation for continually innovating cybersecurity technology and managed security services that help organizations defend their businesses against ransomware, data breaches and other potentially business-ending cyberattacks. I will be working closely with channel partners, MSPs and the global team, to advocate for Sophos’ customers and their security defenses and to drive value for partners from Sophos’ entire portfolio of solutions and services.”
“The threat landscape is always changing, and organizations need regular, interactive assessments of their overall IT environments to determine how to most efficiently and effectively adapt to defeat active attackers,” said Sophos CEO, Joe Levy. “To help facilitate this, security vendors need to take responsibility to ensure that customer investments in their products and services are providing real value to them, which requires engagement throughout contract lifecycles. This also requires world-class customer experience (CX) for renewals and upgrades to the most relevant and appropriate technologies and services, and an awareness of the full potential already available in existing licenses. The best tool is of little value without the right operation, so these components are critical to properly and consistently defending against modern attacks. To provide this pathway, we’ve hired Teresa, who has an impressive track record building post-sales relationships and delivering experiences that increase customer satisfaction and drive topline growth. Her knowledge and expertise will allow us to further put customers at the center of our business, alongside our channel partners and MSPs. Most importantly, Teresa’s new role will help keep our customers as secure as possible, which is always our top priority. We are delighted to welcome Teresa to the Sophos team.”
For Sophos’ partner program, click here.
