Birch Communications has appointed Joseph Haines as its new vice president of advanced services and support.
Haines, who has more than 15 years of experience as a communications operations executive, is responsible for field operations, the network operations center, advanced-services activation and support groups at the company.
Before joining Birch, Haines served as vice president of Forerunner Technologies, and vice president of field operations and network operations at Deltacom, now EarthLink.
“Joe has a proven track record in leading Tier 2 and Tier 3 operations centers and field technicians with the highest degree of focus on the customer,” Jim O’Brien, Birch’s executive vice president and COO. “I am excited about the future of our newly expanded Advanced Services group and to have Joe leading this team. In addition to the TotalCloud PBX product rollout we announced this week, we look forward to releasing additional cloud solutions in the coming months, and Joe’s experience will play a critical role to meet and exceed our customers’ expectations.”
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