Broadvoice has announced the launch of Broadvoice Bubble, a new text messaging and marketing platform that enables businesses to connect with their customers instantly with SMS/MMS messages delivered automatically to their smartphones.
Broadvoice Bubble gives businesses an easier and faster way to engage and interact with their customers where they are – on their mobile devices. The platform is ideal for alerts and notifications, appointment reminders, customer support, delivery tracking, market campaigns and more.
Broadvoice Bubble delivers outbound text automation services, including:
- Textcasts – Broadcast a text message to a list of customer mobile phone numbers.
- Message templates – Set up automated responses to customer messages.
- Timetexts – Schedule text messages one at a time, as a series or as appointment reminders.
The platform also enables inbound texting with live agent routing, including the ability to send customer texts to agent queues just like phone calls, leverage built-in intelligence to direct calls to the right department or agent and monitor text queues, volume and even individual interactions. What’s more, Broadvoice Bubble includes a simple API that lets businesses text-enable their software, website, or other applications.
Businesses get access to all of these Broadvoice Bubble text messaging and marketing capabilities plus an intuitive dashboard to monitor customer engagement and assign admin roles to departments and staff members.
Broadvoice Bubble is available immediately as an affordable subscription service.
