BTS Adds Enghouse Interactive Contact Center to Mix

 Biz Technology Solutions (BTS) has partnered with Enghouse Interactive to offer its contact center software and services.

BTS and Enghouse will work hand-in-hand to offer diverse services using Microsoft’s Skype for Business and the Enghouse quality management solutions, the companies said.

“I am very excited about this new partnership with Enghouse Interactive,” said president of BTS, Mike Chouffani. “While we offer our customers a unified communications solution, we now have a complete communications service offering for SMB and enterprise organizations who need an agile platform to interact with customers.”

Senior vice president of sales and marketing at Enghouse Interactive, David Crook, added: “Providing customers with choice and control is a driving factor for Enghouse Interactive, and this partnership reflects that mission. We are thrilled to be working with BTS, a company that shares our ‘customer-first’ mantra and that is known for supporting businesses with the communications technology they need to deliver an exceptional customer experience.”