CallTower, LiveOps Partner on Cloud-Based Contact Center

SOUTH JORDAN, Utah — CallTower Inc., a hosted unified communications provider, announced a partnership with the global leader in cloud contact center and customer service solutions, LiveOps Inc.

The partnership provides growing businesses the opportunity to benefit from fully hosted, best-of-breed technology generally reserved for large enterprises. With cloud-based solutions, there are no upfront capital costs and businesses can focus on strategic projects instead of expending resources managing multiple vendors, technology, and upgrades.

“As a leading hosted PBX and unified communications provider we’ve witnessed first-hand how cloud solutions rose to the top of the list of requests made by customer service decision makers. It is paramount that we have a state-of-the-art true cloud contact center solution in our portfolio. LiveOps Platform is exactly the addition we needed,” said Clay M. Shubin, vice president of sales for CallTower. “We signed our agreement with LiveOps last week and are already in the process of closing new business. We look forward to a long successful relationship with LiveOps.”

The LiveOps Platform is a scalable and cloud-based distributed contact center that offers reliability, security and business agility needed to engage with customers. The multichannel capability enables integrated cross-channel customer service. It comes with inherent social and mobile channels and no third-party integrations are required.

Battle-tested for more than 10 years by thousands of agents, LiveOps Platform combines a cloud contact center platform and applications deliver:

  • Low up-front costs
  • Rapid deployment
  • Highly available solution with global footprint
  • Speed, control and flexibility

“Organizations worldwide have a tremendous need to move to the cloud. The proven cost efficiencies, fast deployment time and scalability are driving factors of this movement. LiveOps’ contact center platform is one of the only true cloud solutions available on the market today that can immediately address this need,” said Vasili Triant, senior vice president of cloud application sales for LiveOps. “We greatly value CallTower’s ability to ramp up quickly and partner with us during this exciting time in the customer service industry. We look forward to a long, mutually successful relationship.”