CarrierSales Adds TCN Cloud Contact Center to Portfolio

TCN has announced its strategic partnership with master agency CarrierSales. CarrierSales will promote TCNs cloud-based contact center suite, Platform 3.0, to its agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors.

CarrierSales will add Platform 3.0’s cloud-based delivery model with consumption-based pricing to its portfolio of hosted contact center offerings for its sales partners. It includes a predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics. Partners can also generate sales opportunities by utilizing Platform 3.0s API tools that allow to existing CRM platforms, including Salesforce, SugarCRM, QuickBooks and Microsoft Dynamics.

“As a leader in the advanced contact center space, we were looking to further develop our carrier portfolio,” said Josh Lupresto, director of sales engineering at CarrierSales. “Were thrilled to be able to leverage TCNs unique pay-as-you-go model to distinguish CarrierSales as the elite master agency and offer it to our partners looking to sell contact center solutions.”

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