Master agency CarrierSales has partnered with EPIC Connections, which provides customer engagement and contact center optimization solutions.
The partnership gives CarrierSales’ partners across the country access to EPIC’s array of expertise in optimizing the contact center and improving the customer experience. EPIC also offers outsourcing, consulting and managed infrastructure services.
“We have been a leader in the contact center space for some time and by adding the knowledge and expertise of the team at EPIC Connections it will be a win for all of us, especially the customers,” said Richard Murray, president of CarrierSales. “A sale doesn’t stop when the ink dries on a contract, it goes way beyond that in making sure the solution is installed correctly and that the customer is happy for the life of their contract. We want to have a deep portfolio that supports all aspects of a contact center solution and we feel that EPIC Connections will add an even deeper level of support for our partners and their customers.”
Contact center executives meanwhile are able to leverage EPIC’s experienced teams and solutions to help them increase efficiency and lower costs.
“We are excited to see CarrierSales’ commitment to providing a complete solution in the contact center space,” said Bill Pieper, president of EPIC Connections. “Our organization partners with leading technology and telecommunication providers and the CarrierSales team have shown they understand the challenges facing contact centers today.”
EPIC Connections is also a member of CarrierSales’ Cloud Contact Center Coalition community. This group is comprised of consultants in cloud solutions that offer their expertise to end-users around the world.
