Communications Data Group has integrated its MBS consumer billing system with the PenguinData Workflow Management G3 Emperor Suite of Modules. The effort was a project for one of the companies’ joint operator clients, Intermountain Cable.
Intermountain Cable is a subsidiary of Gearheart Communications, located in Harold, Ky. Because it’s one of a family of interconnected companies under the Gearheart umbrella, Intermountain Cable needed an advanced workflow management solution that could help unify task management across their different companies.
As part of that, it also needed to be able to communicate with its CDG billing systems.
“Integration with third-party workflow and CRM systems is crucial in today’s market,” noted Mike Chalk, CDG’s vice president of product development. “When we researched PenguinData’s solutions and saw the benefits they would bring the client, we knew working together to connect these two systems would be valuable to all parties.”
The PenguinData platform offers mobile workforce management software for field service, so one of those benefits is holistic visibility across the back office.
“Having the ability to see all of their data in real-time across the entire organization, and knowing that data would also be integrated with their billing system, was a primary driving force behind Intermountain Cable becoming a PenguinData client,” said Doug Simmons, PenguinData’s senior vice president of sales. “PenguinData was able to bring true automation to Intermountain Cable’s mobile work orders and streamline their entire warehouse process with full accountability, while providing for single-entry and update capabilities with real-time data synchronization across all modules.”
