CenturyLink Restructures Sales, Operations

CenturyLink has announced an organizational realignment that unites the business sales and operations divisions, and reduces the ILEC’s local operating regions from six to five.

CenturyLink has redrawn its regions to eliminate the Mountain local operating region, leaving it with Central, Southwest, East, Midwest and Northwest. The Central Region will now be headquartered in Denver and includes Arkansas, Colorado, Kansas, Louisiana, Mississippi, Missouri, Oklahoma and Texas.

The consolidation will allow the company to serve its customers more holistically, eliminating multilocation service fragmentation. “Our local operating model is a key component in our company’s growth,” said COO Karen Puckett. “It is critically important in the success of our business and consumer service and sales, and it is also vital because of our focus on providing our customers high-quality customer experiences.”

Meanwhile, Kenny Wyatt, formerly president of the Mountain Region, has been moved to the position of senior vice president of business solutions, heading up the company’s enterprise, national and federal government sales. He will fill the hole left by the departure of Christopher Ancell as head of CenturyLink’s business markets group in 2012.

The company is also cleaning up some final integration left over from the $22 billion acquisition of Qwest Communications in 2011, by combining Qwest’s Enterprise Markets Group (Network Services) and CenturyLink’s existing Regional Markets Group into one, aligning their respective sales and operations organizations.

“This organizational shift streamlines our end-to-end service delivery, support and sales to our network services enterprise customers by creating one cohesive organization focused on them,” said CenturyLink chief executive Glen Post in a statement.

“Our business segment continues to grow, and we believe bringing the organizations together allows us to leverage strengths and focus on best practices across our business operation,” Puckett added.

CenturyLink’s Savvis acquisition, Wholesale Markets Group and the Data Hosting section of the Enterprise Markets Group will not be affected by the restructuring.

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