CNP Technologies has introduced a new contact center solution, in partnership with Five9.
Built on Five9’s secure Virtual Contact Center, or VCC, the cloud platform delivers a suite of applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through application programming interface. Delivered on-demand, the solution enables clients to quickly deploy agent seats in any geographic location with only a computer, headset and broadband internet connection, and rapidly adjust the number of contact center agent seats in response to changing business requirements.
“The engineering team at CNP is delighted to partner with Five9 in offering our customers a robust and fully featured contact center system that will bring to the table the reliability, solid performance and ease of use of a proven cloud-based solution,” said Dan Wohlbruck, voice services manager at CNP.
Wendell Black, VP of global channels at Five9, added, “We are excited to have CNP
Technologies as part of the Five9 partner community. Their focus on customer service and their
reputation for excellence will be a great fit in delivering a world-class Five9 customer
experience.”
