ConnectWise, a software company dedicated to promoting MSP success, today announced that its ConnectWise professional services automation (PSA) initiative is now available for the Asio platform. PSA is designed to deliver reimagined, modern professional services automation. The integration brings a unified UI and UX to streamline issue resolution, leverage shared platform services, increase efficiency and reduce MSP cost.
The Asio platform is purpose-built for MSPs, and has one unified UX, common services and centralized data for all ConnectWise applications, with GenAI and RPA driving productivity and scale. The platform provides a one-stop-shop solution for partners with innovative products such as ConnectWise RMM, Security360, Backup360 and, now, PSA. Sidekick, the company’s AI solution, provides visibility across all solutions, offering predictive insight and proactively suggesting solutions and automatic remediations.
With ConnectWise PSA in the Asio platform, MSPs can eliminate double data entry and utilize one system to streamline processes and improve overall efficiency. Manual tasks can be automated, reducing business costs and eliminating unnecessary overhead. The modern ConnectWise PSA empowers teams to accomplish more with less, ensuring SLAs are met and billable time and products are accurately invoiced.
The company’s vision is to have PSA, RMM, BI, MDR, BC and disaster recovery, among other areas, unified on a single platform. With RMM and PSA now in the Asio platform, ConnectWise is enabling partners to unlock cross-platform AI capabilities, hyperautomation and insight that are otherwise impossible when patching together disparate point solutions.
“We are excited to introduce PSA in Asio, a game-changing initiative that enhances the partner experience with our PSA solution,” said Jake Varghese, EVP & GM, business management, ConnectWise. “By offering a modern PSA experience along with RMM within the Asio platform, we are providing partners with a powerful tool to streamline their operations and drive efficiency. We encourage partners to take advantage of early access to familiarize themselves with the new interface and efficiencies, get their organization ready to make the transition, and provide valuable feedback.”
ConnectWise remains committed to delivering innovative solutions that empower technology solution providers to thrive in an ever-evolving industry. With ConnectWise RMM and PSA on the Asio platform, ConnectWise is providing partners with a modern, intuitive, and efficient experience, revolutionizing the way they manage their businesses.
PSA in Asio is now in preview in the North America, EMEA and APAC regions, providing partners with the opportunity to utilize their live PSA data within Asio, ensuring seamless integration and visibility of any changes made during the preview experience. For ongoing engagement and support related to PSA in Asio, partners can utilize the dedicated PSA in Asio section in the ConnectWise virtual community. This platform serves as a hub for partners to connect, share insight and collaborate on optimizing experiences with PSA in Asio.
