CoreDial Acquires Voice4Net, Add CCaaS

CoreDial, LLC has acquired Voice4Net, gaining its capabilities as a provider of contact center as a service (CCaaS) solutions. Voice4Net solutions are currently in production with both small and large customers at numerous sites throughout North America, delivering a set of capabilities including support for omni-channel, voice-only and IVR seats.

The move adds a feature-rich, omni-channel customer engagement technology to CoreDial’s newly developed UC and Mobile applications. These include a pre-integrated solution with CoreDial’s full-featured hosted unified communications services and a stand-alone contact center service connecting with existing premises-based communications solutions. CoreDial said many of its channel partners have requested a mobile and contact center solution to meet their end users’ demands.

“This acquisition is an integral part of CoreDial’s strategy to build upon the company’s cloud communications service delivery platform and add a robust set of end user features for our channel partners and their customers,” said Alan Rihm, CoreDial’s chief executive officer. “The addition of award-winning Contact Center and IVR capabilities to our new UC and Mobile applications enables our channel partners to deliver even more value to their end-user customers. This also helps expand their addressable market to larger customers, as well as many horizontal and vertical implementations.”

CoreDial believes that deploying a single platform will enable end users to maximize productivity and communications efficiency, all while receiving service from their local trusted provider. Partners will benefit from the ability to provide sophisticated customer engagement solutions to their customers who demand it, and pursue new business opportunities. This gives the channel the opportunity to strengthen relationships with existing customers, and expand the addressable market, said the company.

“We see this as a market-making acquisition for CoreDial’s partners,” said McFarland. “There is significant opportunity within the channel, where there is high demand to buy a robust, fully integrated Contact Center solution from a trusted local technology provider. It further reinforces that fact that CoreDial is listening to its channel partners and honoring its commitment to deliver value to them — early and often.”