CRITICALSTART, a provider of managed detection and response (MDR) services, announced Jordan Mauriello (pictured) has been promoted to the newly initiated role of Chief Security Officer (CSO) and also the appointment of Ron Demers as the company’s new Vice President, Sales Operations (VPSO). This supplement to the leadership builds on CRITICALSTART’s momentum and recent growth experience in addition to the team’s commitment to customers as well as channel partners and strategic alliances.
Building on the company’s growth of bookings by 67 percent year-over-year and plans to double the employee base over the next 12 months, the appointments put CRITICALSTART at an advantage as the company looks to expand internationally into EMEA in the second half of 2021, with other geographies planned for the coming years.
Mauriello has been with CRITICALSTART for more than seven years, most recently as the senior vice president of managed security. His new role as CSO encompasses managed security and all aspects of security including threat intel and continuous security monitoring (CSM). As CSO, Mauriello will look to expand the company with more senior executives as well as building out the customer care organization for all managed services customers.
In his VPSO role, Demers will continue to bring scalability to CRITICALSTART’s go-to-market channel model in an effort to solidify its vision to provide the best MDR to the channel. Demers also will be responsible for the overall productivity and effectiveness of the sales organization in addition to the management of the team’s continued expansion nationally and internationally.
As VPSO, he will work closely with stakeholders to ensure efficient operations and success along with contributing to CRITICALSTART’s business and marketing strategies. Demers also will direct the company’s support investments in the sales force and enabling technologies to ensure overall organizational success.