Dialpad Inc., a leader in AI-powered communication and collaboration, announced it has been named a leader in eight categories in the G2 Fall Awards 2021. The honors are based on Dialpad’s high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.
As the only provider to be named a Leader in G2’s UCaaS, VoIP, CCaaS and Conferencing categories, Dialpad proves to be a company able to provide a truly Unified Communications as a Service (TruCaaS) experience. Dialpad offers calling, messaging and video meetings in a single platform with AI at its core, helping companies simplify business communications and collaboration.
“Rankings on G2 reports are based on data provided to us by real users,” said Tom Pringle, vice president, Market Research. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
In this quarter’s report, Dialpad was crowned as a Leader in these categories:
- AI Sales Assistant
- Auto Dialer
- Contact Center Operations
- Outbound Call Tracking (Dialpad Talk & Sell)
- Sales Coaching
- Video Conferencing
Dialpad was named the No. 1 VoIP solution and has been a Leader in the category since Summer 2018. This is the third consecutive quarter that Dialpad Contact Center has been recognized as a Leader in Contact Center Operations and the first quarter that Dialpad Sell has been named a Leader in Sales Coaching.