High-end audio solutions provider EPOS announced that it is joining NICE’s DEVone partner ecosystem. With this enlistment, EPOS plans to collaborate with NICE CXone, a cloud-native customer experience platform and AI contact center software provider, to provide interoperability with its cloud contact center.
This Partnership will focus on seamless integration between EPOS headsets, the CXone platform and the MAX cloud contact center agent interface. This collaboration is specifically designed to support contact center agents, supervisors and IT administrators, allowing them to take advantage of EPOS premium audio solutions.
EPOS previously built a custom workspace for CXone that – when combined with EPOS connect – provides full headset call control. Additional support is extended to EPOS’ USB “Busylight” integration, for displaying agent status, as well as for connecting with EPOS Manager to provide administrators with an audio device overview across all locations. Call-control operations such as incoming call, accept call, reject call, end call, outgoing call, mute/unmute, hold/resume, three-way calling and ABL set presence.
EPOS’ IMPACT and ADAPT product lines are also interoperable with CXone, via a custom plugin.
‘‘This exciting new partnership ensures interoperability between NICE CXone and our cutting-edge audio solutions,” noted EPOS VP, Global Product Management, Theis Mork, “giving users full call-control functionality without the need for any additional installations.’’