Dubber Corporation Ltd. announced that Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM) will include Dubber call recording as part of all Cisco Webex and UCM services at no additional cost to users.
Now, Webex Calling and UCM users can record conversations as an included feature of their Webex subscription. If a user or business requires additional features such as extended storage, video recording, transcription, sentiment analysis or AI-enriched insights, they can upgrade their Dubber plan from within Cisco’s Control Hub.
Business users that have compliance or regulatory requirements to record and store calls can ensure recording, replay and data storage via the Cisco Webex platform, meeting their compliance obligations, regardless of the employee work location – a major concern for businesses as a result of the significant shift to remote and hybrid workforce arrangements.
“Cisco and Dubber share a common vision of the way that voice data will become a critical resource for all businesses and users in the future. This marks a major milestone in increasing the ubiquity of Dubber as the Unified Call Recording and voice data layer for the world’s leading collaboration platforms,” said Steve McGovern, CEO, Dubber, in the company’s press release.
Additionally, Cisco will become Dubber’s first major Foundation Partner. The Dubber Foundation Partner Program uses the scale and native cloud capability of the Dubber platform, enabling a service provider to embed Dubber within its core service and make basic call recording available for every user as a standard feature. Dubber and its Foundation Partners are able to cross and upsell richer functionality for compliance, AI services, additional storage, insights and more.
“Dubber Foundation benefits Cisco and Dubber customers with a required capability as a standard feature while providing for the broader journey whereby the content of calls can be transformed into rich, usable data for compliance, productivity, insights and customer engagement,” McGovern said.
He added, “The Foundation Partner Program provides Dubber with a significant additional revenue stream while preserving our current revenue models and creating the opportunity to accelerate growth in our core products. Having 100 percent of a customer base enabled provides Dubber and Cisco the opportunity to significantly drive consumption and uptake of call recording and voice data services on the platform,”
“Customers worldwide are responding to increased regulatory and compliance obligations for their businesses. Embedding tools, like Dubber call recording, as a standard service that is available to Webex users will help customers meet those requirements while enabling easy access to powerful advanced voice data services,” added Lorrissa Horton, Vice President and General Manager of Webex Calling and Online.
As well as being an embedded solution, Dubber addresses critical data, privacy and regulatory requirements while providing a simple and easy pathway to richer functionality as it is required. Dubber recordings and AI-enriched data can be unified in the Dubber Voice Intelligence Cloud alongside conversations from other end-points such as land-lines and mobile.