Entisys360, the IT consultancy, has introduced the Enterprise Managed Services offering, a suite of technology management and support services for virtualization and cloud-based infrastructure environments.
Designed to help IT organizations increase the long-term return on investment they have made in their virtualization and cloud infrastructures, Enterprise Managed Services from Entisys360 encompasses three areas:
- Reactive End User and IT Infrastructure Support. Available on a 24x7x365 basis, this includes monitoring and alerting; Tier 2 and Tier 3 incident management; root cause analysis; knowledge base content creation; Tier 1 team enablement; defined reporting; service quality validation; and, continuous improvement.
- Proactive Infrastructure Maintenance and Optimization. Features of this service include infrastructure software updates; infrastructure hardware updates; infrastructure capacity planning; health checks; minor software version upgrades; defined reporting; and, continuous improvement.
- Technology Lifecycle Management. As part of this service, clients benefit from strategic IT business alignment; short- and long-term architecture collaboration; major software version upgrades; defined reporting; continuous improvement; and, project-based changes.
“Entisys360 is committed to remaining at the forefront of technology innovation, and to staying one step ahead of our clients by meeting tomorrow’s business needs, today,” said Matt General, CTO, Entisys360. “Our new Enterprise Managed Services help our clients align their current business initiatives with evolving industry trends so that they can gain a better understanding of how future technology innovations will impact the business value of IT.”