Everise, a technology-driven customer experience (CX) service provider, has appointed Nicole Palina-Pace as Chief Marketing Officer. An accomplished marketing leader, Palina-Pace will architect and lead efforts to spotlight the Everise approach that enhances human-driven customer and technical support services with a seamless combination of AI, robotic process automation and secure cloud-based technology.
“Nicole joins the business at a critical time, said Sudhir Agarwal, Everise Founder and CEO. “A brand’s relationship with its customers has never been more important, and we are seeing unprecedented growth and need for scale across our clients. Nicole has experience in growing the brands of fast-moving technology companies, and her strategic guidance will help us scale our offerings and position Everise as the best company to help businesses develop world-class customer engagement.
Everise works with some of the world’s most influential B2C companies – in health care, smart home, technology, travel and hospitality, financial services, logistics, retail and gaming. The company helps clients improve customer satisfaction, decrease costs, and safeguard users and brands with digital, omnichannel and multilingual support services, content moderation and fraud detection services.
Since its founding, Everise has built a people-first culture that champions innovative ideas and creates world-class customer experiences.
Before joining Everise, Palina-Pace was the global head of brand marketing and communications at Outbrain, a provider of recommendation technology. There, she managed a global team to build awareness and inspire loyalty for the company in the leadup to IPO.
Prior to that, she was vice president of marketing for Rakuten Advertising where she was responsible for all go-to-market initiatives for the company’s AdTech solutions. She previously served in marketing roles where she supported well known consumer brands including The Walt Disney Company, The Home Depot and JP Morgan Chase.