Freshworks established a partnership with IT service management (ITSM) company Pink Elephant EMEA. Through this agreement, the firms will provide ITSM “know-how” and intuitive, consumer-grade user experiences.
A software company, Freshworks offers intuitive customer- and employee-engagement software to streamline ROI for organizations of virtually any size to engage with customers across multiple touchpoints; its ITSM service, Freshservice, specifically offers features for improved visibility, intelligence, management and control.
By gaining access to this portfolio, Pink Elephant benefits from features to unify service delivery and provide flexible, out-of-the-box practical solutions to bolster efficiency.
“Freshworks makes it easy for businesses to deliver their customers and employees,” said Freshworks VP – Channels and Alliances, Herve Danzelaud. “With Pink, enterprises can now get out-of-the-box ITIL-aligned ITSM solutions … scalable and cost-effective to support enterprise-wide IT requirements.”